AXA Full CoverageMy story actually starts from one question in my head. Why did I see so many Swiss francs charged on my bills. I booked the car on QEEQ around late April and picked it up in Zurich. It was an Audi estate from Europcar with automatic gear. I returned it in Zurich too in early May. The car drove fine but there was one time with a small scratch and I already felt nervous.
What happened next. First the staff at the rental desk said there was damage on the car. Then they added some extra fees that I did not really understand. When I saw the numbers I froze for a moment. There was one charge close to four hundred francs and another one with more than seven hundred. I kept asking myself. Do I really need to pay all this by myself. Did I do something wrong. Then I remembered that I bought AXA Full Coverage when I made the booking. I wondered if this could help me.
I contacted their customer service and told them about each charge I saw. I checked my bank records in Indonesia and took several screenshots to send. I felt tense and also hopeful at the same time. It felt a bit like waiting for exam results. The support team asked me simple things like which day I used the card and which card I used. I answered one by one and hoped they could figure out what exactly was charged.
I also worried a lot about the scratch itself. I asked myself again. Since I bought AXA Full Coverage should it cover the damage part. They later told me they could use the excess written in my contract and help me claim part of the cost. At that moment I felt like I could breathe a little. At least it was not all on me.
The claim process felt like solving a math problem. I gave them the damage situation the bank charges and my request. They checked step by step. I had a damage amount around four hundred francs. They said they could pay out the amount I needed and send it to my account in Indonesia. In my mind I only thought one thing. I was lucky that I bought AXA Full Coverage. Without it these numbers would really keep me awake at night.
The whole thing did not finish in one second. I kept going back to my statements because I was scared that I missed something. Each time there was some new progress they explained it to me and then I checked again and we matched the information. I used a pretty simple way to deal with it. I asked many times and checked many times. When I finally saw that the claim amount could be paid as I hoped the big stone in my heart moved down a little.
Price Drop ProtectorI noticed it by accident one day when I was checking emails on my phone. The charge amount looked a bit different. My first thought was that maybe I got charged more and my heart got a bit tight. This trip is for early November with my family in Geneva so I was more careful about money. Then I looked at the details and I saw they sent a small refund. I was a bit confused. I did nothing. I did not call anyone. I did not change anything. Then I remembered that I booked this car on QEEQ and I chose their Price Drop Protector. When I booked it I did not think too much. I just felt it is a free tool and it does not hurt to click it. I did not really expect to save real money. It was around one month earlier. I was at home watching my kid and checking prices at the same time. We planned to go to Geneva in November and rent a car from the airport for about two days. I wanted something like a Renault Captur with manual transmission because I am used to that kind of car. I checked many sites. The prices were almost the same. I did not want to stare at numbers every day. In my head there was only one clear idea. When you travel with a child you already have too many things to think about. If I can worry less about one thing then that is great. I noticed they had this Price Drop Protector. It said that if the price went down later they would rebook for me and give the difference back. I even told my wife that if this really works and they help us save money by themselves then I do not have to open my laptop every day and check prices. She laughed and said it might not save much. I still hoped a little inside. Even a small saving would help our trip budget. After that I really stopped thinking about it. My time was full of my kid’s activities home stuff and other trip plans. I only remembered that on November sixth in the afternoon I should pick up the car at Geneva airport and on November eighth I would return it in Geneva around the same time. The plan was fixed so I just moved my focus to other tasks. When I saw that refund later the amount was not big just a few Swiss francs but it felt like free extra money. I did nothing. I did not cancel and rebook. I did not chase the price. They handled it on their side. At that moment I felt quite relaxed. This kind of service is very friendly for a parent like me. My brain is already full of lists and times and homework. One less thing to follow is a big help. I also told my friend that now when you rent a car you can use this kind of auto price watch. You set it once and then just wait. Sometimes you get to save money without any extra work. For me this experience felt like I earned a bit more time and saved a bit more energy.
Dedicated customer serviceWhat does it feel like when your deposit is stuck and someone keeps an eye on it for you the whole time? I booked my car through QEEQ and rented a Jaguar F Pace in Zurich. I picked up the car around the evening of May 3 and returned it on about May 8 in the evening. I thought everything was done after I gave back the car. A few days later I saw that the deposit they blocked on my card was still there. It was a big amount and I was traveling with my kid, so I felt pretty nervous. My first move was to contact their support. I sent my bank statement and just said in simple words that the deposit was still not refunded to my account. After that it did not feel like they sent one email and forgot me. The same person kept following my case. Every time they told me clearly what was happening and what was missing. One time they asked me for a code from my bank so they could send the money back. I was already tired from taking care of my kid and I really did not want to look for more documents, but I also knew this step was needed. After I shared the information they went on talking to the rental company again. They did not use hard words. They explained things in a simple way that a normal parent like me could understand. I could feel that someone still remembered my case. Every few days they came back with an update and said they were waiting for a reply or that there was a new result. When the deposit finally came back to my account I checked the dates and saw that the whole thing took quite a while. But because they kept telling me which step they were on I did not feel as scared as in the beginning. It felt more like someone was standing next to me watching my money and making sure it did not get lost. I usually do not like to bother support, but this time I really felt taken care of. As a parent in a foreign country with a kid and many small problems already, having someone carry this deposit problem for me made me feel a lot lighter.
Price Drop ProtectorI started with a bit of a complaint in my mind because car rental prices feel so random now. As a business traveler I need to control my budget and still book a proper car. It is a bit annoying. This time it turned into a small win and I saved some money for nothing.
I booked my car through QEEQ for a trip to Geneva. My plan was to pick up a Seat Ibiza manual from Budget in the evening around July 27 and return it in the morning around August 3. When I booked it the price looked fine to me. I just wanted to lock it so it would not go up again. After I made the booking I did not check the price anymore because work was too busy and I had no time to watch one car order all day.
One day I was looking at my credit card bill and I saw a new booking charge and also a small refund. At first I thought some company charged me by mistake. Then I checked my email and saw that their Price Drop Protector was working. My old booking had a different number and now there was a new one. They found that the price for the same car went down. The system made a new booking for me and sent back the price difference. It was a bit more than forty US dollars.
This felt a bit strange. I did nothing and suddenly I had some extra money. It was like someone watched the price for me and changed it when it was cheaper. As a business traveler I always book flights hotels and meetings. I cannot keep checking one rental booking. For me the best part of this service is that it saves my time and also real money.
I checked the booking details that day. The rental company was still Budget. The car group was the same. The pickup and return place and time did not change. Only the price was better than before. I did not need to call the rental counter. I did not need to explain anything. For me it was like the same booking but with a lower cost in the end. Customer support only sent a simple email to tell me that the difference was refunded. It was very easy to understand.
As someone who flies a lot for work this experience made me feel a bit more relaxed about booking cars. If the price drops I do not lose out and maybe I get a small surprise like this time. It was enough to pay for a business lunch.
AXA Full CoverageThat trip to Switzerland started pretty smooth for me. I booked a car in Zurich through QEEQ and picked it up around the morning of May 24, 2026 at the Budget counter. The car was a Skoda Scala with automatic gear and four doors. It felt easy to drive and I was pretty excited. When I booked it I also added AXA Full Coverage. I just thought it might be safer. I did not really think I would use it.
On the first day when I drove out of Zurich, the weather was great. There were mountains and a lake on the side of the road and I felt very relaxed. After two days, I was driving in a narrow street in the city. I was trying to reverse and I did not notice a pole behind the car. I heard a short hard sound and my heart jumped. I got out and checked. The back bumper had a clear scratch and a small dent. It was not super huge damage but it was very obvious and I knew I could not escape a fee.
On the return day, around the morning of May 27, I drove the car back to the Budget office in Zurich. I was quite nervous. The staff at the counter checked the car very carefully. They took many photos of the scratch and told me there would be a pretty high damage charge. When I saw the amount I was shocked. For a young person like me it was a lot of money. My first thought in my head was that I was really lucky that I bought AXA Full Coverage. If not, this would break my travel budget.
After I went back to my place, I contacted their customer support. I told them what happened and sent the damage invoice from Budget and also the photos I took of the car. I was a bit worried they might delay things or ask for many complicated papers. The experience was not like that. The person from support explained in a simple way what they needed. I just collected the files and sent them. They kept telling me they would follow up with the insurance company and with the rental company.
At one point they asked me if I could receive the payment in US dollars. I wrote back and said it was fine. The feeling was quite relaxed. It was just a normal confirmation. I thought I might need to wait for a long time for the result. But after a not very long time they told me that the insurance had already approved my claim. The amount was 940.51 US dollars. When I saw that number I finally felt calm again. It meant the big damage fee that Budget charged me could be covered by AXA Full Coverage.
After that I just waited for the money from the insurance company. My feelings changed a lot from being scared by the scratch at first to feeling that buying this coverage really saved me. During the whole thing the clear point for me was that I did not need to fight with the rental company and the insurance company by myself. They stayed in the middle and kept tracking it. I only had to send photos and documents. For a young person renting a car alone in Europe for the first time this kind of backup gave me a lot of confidence.
Price Drop ProtectorI was booking a car on QEEQ for my family and my head was full of kids stuff and luggage and car seats. I can still see the scene. I sat on the sofa in the living room. Travel papers were on the table. On my phone I was looking at a Volvo XC90 that we would use in Zurich. I only wanted a big and safe car. We planned to pick it up around midday on July 17 and drop it off in Zurich in the evening a few days later. The plan already made me tired. I was also counting money in my head. Switzerland is not cheap. I told my husband, "If the car price goes higher, we will break the budget." He just laughed and said I think too much.
A few days later I was checking my bank app. I suddenly saw a refund. The amount was not small. My first thought was, "What is this? Did the card charge go wrong?" I asked my husband, "Did you return something?" He said no. I went to my email and saw a message from them. It said that because I had Price Drop Protector, the price for the same car became lower and they made a new booking with the cheaper price and sent the difference back to me. Then I remembered that when I booked, I saw this service. To be honest, I just turned it on and did not think about it again.
I showed the email to my husband and said, "Look, we did nothing and we saved this money." He looked and said, "This feels like free money." My kid was next to us and did not really understand. He only asked, "Can we buy one more ice cream then?" I felt it was funny and also a small surprise. I did not know money could come back by itself like that.
If I think back to the booking day, I was a bit nervous. I had to choose the right car and I was afraid the price would change. I even talked with customer service for a bit to make sure my booking was fine. They told me the booking was confirmed and I felt calm. I did not expect that when the price went down, they would not even ask me what to do. They just fixed it and sent the price difference back. I only got the notice later. It felt like someone was watching the price for me all the time, so I did not need to check every day.
I am not good at playing with price tricks and things like that. I am already very busy with the kids. After I booked the car I just forgot about it. When I saw the refund, I saw the picture in my head of that car in Zurich and my two kids in the back seat making noise. I felt like we were taken care of a bit. The money we saved is not huge, but for a family with kids it is still nice. With that money we can have a better dinner or buy some extra tickets for the kids.
I also thought about myself on the sofa that day when I worried about the price going up. I had to laugh. They already thought about this problem for me. Using Price Drop Protector this time was like getting extra travel money without doing anything, and for a mom who must think about many small details, that really helps.
