What does it feel like when your deposit is stuck and someone keeps an eye on it for you the whole time? I booked my car through QEEQ and rented a Jaguar F Pace in Zurich. I picked up the car around the evening of May 3 and returned it on about May 8 in the evening. I thought everything was done after I gave back the car. A few days later I saw that the deposit they blocked on my card was still there. It was a big amount and I was traveling with my kid, so I felt pretty nervous. My first move was to contact their support. I sent my bank statement and just said in simple words that the deposit was still not refunded to my account. After that it did not feel like they sent one email and forgot me. The same person kept following my case. Every time they told me clearly what was happening and what was missing. One time they asked me for a code from my bank so they could send the money back. I was already tired from taking care of my kid and I really did not want to look for more documents, but I also knew this step was needed. After I shared the information they went on talking to the rental company again. They did not use hard words. They explained things in a simple way that a normal parent like me could understand. I could feel that someone still remembered my case. Every few days they came back with an update and said they were waiting for a reply or that there was a new result. When the deposit finally came back to my account I checked the dates and saw that the whole thing took quite a while. But because they kept telling me which step they were on I did not feel as scared as in the beginning. It felt more like someone was standing next to me watching my money and making sure it did not get lost. I usually do not like to bother support, but this time I really felt taken care of. As a parent in a foreign country with a kid and many small problems already, having someone carry this deposit problem for me made me feel a lot lighter.
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