I was really upset at first. Everything went smoothly when I picked up the car. I only used it for four hours, returned it on time, and made sure there was no trash left inside. But later, I received a notice of a cleaning fee charge. I tried contacting the car rental company to explain, but they insisted the car was dirty. I had no proof to show it was clean, and I felt completely helpless. Then, I reached out to QEEQ's customer service. They listened to my situation and assured me they would do their best to help. They not only filed a complaint with the car rental company on my behalf but also guided me step by step on how to apply for compensation. Throughout the process, they kept following up on my issue and patiently answered all my questions. In the end, they successfully helped me get the money back through AXA's coverage. I’m really grateful for their help. It made me feel like I wasn’t alone in this. Although the process was a bit frustrating, having them by my side made it much easier to handle.
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