What can you do when the rental company charges you much more than you expected? This was all I could think about at that moment. I booked a Mercedes C Class automatic in Rome through QEEQ and planned to pick the car up around noon in early June and return it a few days later also around noon in Rome. I had my business schedule arranged. Then my plan changed and I went to the counter to ask about changing the return place and time. I asked one question and the staff answered one by one. The staff told me the one way change would be about thirty euro and also said that if I filled the tank and brought the car back full there would be no extra fee. I believed that. When the final bill came I saw the total jump from a bit over one hundred euro to more than five hundred. I was shocked. There was extra fuel on it too and it was not what I was told before. I was stressed because I was on a business trip and I did not have time to argue at the counter. I thought I might just lose all this money. I contacted their customer service and explained everything step by step. I sent the screenshot of my fuel payment. They also asked me questions one by one. They asked if I returned the car late and if I had any photo of the fuel gauge. I admitted that I returned the car almost two hours late that day. I forgot to take a photo of the gauge and only had the payment record from the gas station. I thought after they heard I was late they would simply stand with the rental company. Instead they went to ask the rental company how this high amount was built and said they would try to see which part was not fair. While I was waiting for news in my office the summer light outside the window in Rome was very bright but I still felt nervous inside and worried about my credit card bill. After some time they contacted me again and told me the rental company confirmed the price went up because the system counted one more rental day for the late return and also added fuel and some road help and extra protection. Then they kept talking with the rental company for me to see if any part could be reduced. I could really feel that someone was following my case and pushing it forward and not just sending me a simple message that nothing could be done. Later they told me the rental company agreed to refund part of the money and I did see about forty six euro back on my card. It was not the whole extra charge but at least the final amount was not as scary as the first bill. For someone traveling for business like me it helped a lot to have one person stay on my case from start to finish. It saved me time and energy and I did not need to argue with the rental company in a foreign country. I really felt that my problem was taken care of in a personal way.
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