How did it end for me I got all the 155 euros back for the door scratches and this is what made me really trust AXA Full Coverage. So how did it even start A few days before that I booked a Volvo XC60 from Schiller in Budapest through QEEQ. It was an automatic four door five seat car and it looked really nice. I picked it up around the morning of April 19. When the staff drove the car out I walked around it and took a video. In my head I was thinking I probably will not need these clips. What about the return I brought the car back on the evening of April 24 around twenty to nine. I parked it in the space they showed me. The lights in the parking lot were a bit dim. I still walked around the car again and I did not see any scratches. Then I gave the key to the counter staff and in my mind the rental was done and clean. When did the problem show up The next day I saw a message from the rental company on my phone. They said there were light scratches on the rear left door and they charged me 155 euros. My first thought was no way. I was sure the car was in the same condition as when I picked it up. I checked the photos they sent again and again. The marks were not clear. To me they just looked like dust or reflection on the door and not real damage. So what could I do I remembered that I bought AXA Full Coverage with my booking. I started to prepare everything I had. I wrote an explanation that I returned the car on the evening of April 24 and the body of the car looked the same as at pickup with no damage on the doors. I also wrote my view about the photos and said the marks looked more like surface dirt than real scratches. Was I nervous Yes I was quite nervous. I felt it was unfair but I was also scared that I would not get the money back. The rental company already took the charge from my card. I kept thinking if the insurance also says no then I just lose this money. How did they react The support team talked with me in a serious way and asked me for the details. I went over the time the return process and what I saw at the parking lot. They did not tell me every single step of the claim but I could feel they were moving it forward. During that time I checked my email a lot because I really wanted to know the result. What did I feel when the result came One day I saw the message that the claim was approved and that I would get the 155 euros back. I felt so much better. The unfair feeling was not totally gone but at least my loss was covered. I did not have to just accept what the rental company said. When I think about it if I had not bought AXA Full Coverage what would it be like I think I would just argue with the rental company alone with weak proof and far away in another country. Now I know even if the rental company says there is damage I still have someone to cover my cost. For a young traveler like me this makes a big difference.
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