This car rental experience left me impressed with the AXA Full Coverage insurance. Everything went smoothly when I picked up the car, but after returning it, I noticed some small scratches on one side. The rental company charged me $114.82 for the damage. I felt a bit panicked since I was traveling alone in the Philippines and wasn’t familiar with handling such issues. But then I remembered I had purchased AXA Full Coverage, so I contacted their support. They asked me to submit the relevant documents for the claim, and I thought to myself, “I hope this process won’t be too complicated.” After submitting the documents, I needed to provide additional information like my bank account and passport. I was a bit worried it might take a long time, but they kept following up with me and reminded me of the missing details. Although there were some back-and-forths, the whole process was very clear. Finally, they informed me that the claim was approved, and the reimbursement was successfully transferred to my account. At that moment, I felt so relieved and knew buying this insurance was a smart choice.
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