“A flat tire?” I was standing by the roadside, holding my phone, video chatting with a friend. The car was parked on a small road in Bariloche, and the tire was completely flat. I told my friend, “Good thing I got AXA Full Coverage, or this would have been a huge hassle.” The next few days were a bit challenging. I replaced the tire myself, but the repair cost was charged directly to my credit card. The merchant name on the credit card record didn’t match the invoice, which was confusing. I tried talking to the repair shop, but their English was poor, so I couldn’t get much explanation. Then I contacted the rental company, and they needed more documents, like the rental agreement and receipts. I gathered everything I could and kept in touch with them. At that time, I was a bit worried. The information seemed unclear, and I thought the claim process might be complicated. But QEEQ’s customer service kept following up. I sent them all the documents I could find. They advised me to wait until returning the car to file the claim, so I followed their suggestion. After returning the car, I quickly submitted all the required claim materials. A few days later, I got the news—the claim was successful! They reimbursed all the repair costs, amounting to 1415.31 RMB. At that moment, I felt relieved and thought it was all worth it. AXA Full Coverage really saved me, especially in such an unexpected situation. Having this coverage gave me great peace of mind.
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