At first, I was really upset. I had booked a Jeep Compass as a small SUV, but at the counter, I was told it was classified as a mid-size SUV. The only option was a larger Ford Escape, which required me to pay an extra €396. Reluctantly, I paid, but it felt so unfair. Later, I reached out to their customer service and explained my issue. They responded quickly, followed up step by step, collected evidence, and communicated with the rental company multiple times. Although the process took some time, I could feel they were genuinely fighting for my rights. In the end, while I didn't get a full refund, their efforts made me feel valued.
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